If you have any further questions please email INFO@BILLIECOVE.COM
Tracking is assigned when the order is processed, it does not ship the same day. The approximate handling time for an order is one (1-2) business days, which does not include weekends or holidays. This means whenever an order is placed we have 1-2 business days to confirm shipping on the order (the day the order is placed on counts as Day [0]). The order is then expected to be shipped approximately 5-7 business days after that. Standard delivery is 3-5 business days after that. Please be advised, some logo’d, tall and larger sized items may take longer than the estimated delivery times. All of our logo’d items are printed custom, hand ironed and packaged and we make sure all of our items are perfect before they ship. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
International Shipping (Canada, New Zealand, Australia, Puerto Rico & Costa Rica)
Shipping rates may vary. After your order is processed, please allow 17-21 business days to receive your order. If you have any questions please email INFO@BILLIECOVE.COM
How do I return an item?
To start a return, you can contact us at info@billiecove.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
**For bathing suits, returns are allowed if unworn, unwashed, and with hygiene liners attached.**
If you’re not completely satisfied with your purchase for any reason send it back. We will gladly accept any unworn, unwashed, unaltered or unused merchandise within 30 days of purchase. Just follow the instructions below. If you have any further questions please email INFO@BILLIECOVE.COM
- Pack the item in the original packaging, if possible. Please include a copy of your invoice.
- Before sending your return shipment, please remove all extra labels from the outside of the package.
- Please allow 14 days for us to receive and process your returned merchandise.
- We will refund the price of the merchandise, including any taxes you were charged, excluding all applicable shipping charges, upon receiving the item. Allow up to two billing cycles for your credit to appear on your statement.
Requirements for a Refund:
If you have any further questions please email INFO@BILLIECOVE.COM
Please return to our store:
Billie Cove
RETURNS
424 Lakeside Ave
Andover NJ, 07821
Please include a copy of your invoice with the reason for return and if the product is returned in its original condition, (new & unused-tags must be attached, if the item came with labels), within thirty (30) days, we will be happy to refund your account for the product. We do not refund your shipping.
Returns must be within thirty (30) days. If you have more than one item to return/exchange, please send in one package.
Unfortunately, we cannot accept returns on sale items or gift cards.
International Returns (Canada, New Zealand, Australia, Puerto Rico & Costa Rica):
To begin the return process, please email INFO@BILLIECOVE.COM
To start a return, you can contact us at info@billiecove.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost. International return packages can take 4 weeks or more to reach our facility. Once we receive your package, we will process your return.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchange Information:
If you have any further questions please email INFO@BILLIECOVE.COM
Please return to our store:
Billie Cove
EXCHANGES
424 Lakeside Ave
Andover NJ, 07821
Please include a copy of your invoice, and make sure to write on the invoice what size and color you would like to receive, we only do “even” exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We neither sell, nor accept in return, products that are used, stained, damaged or smell of cigarette smoke. Returns must not be washed, worn or altered. Do not send back products if this is the case. A refund or credit will not be issued, and we will not return them to you at our cost. If we cannot put this item back on our shelves to restock and sell, we cannot issue a full refund. We will charge a restocking fee (50% of item's price) for Items that are not in their original condition. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
IT IS IMPORTANT THAT YOU KEEP YOUR RETURN TRACKING INFORMATION AND EMAIL (INFO@BILLIECOVE.COM) ON THE DAY THAT THE ITEM IS RETURNED TO OUR WAREHOUSE. WE WILL NEED THE NAME/ORDER #, RETURNING TRACKING INFORMATION AND WHAT YOU NEED US TO DO. IF YOU DON’T DO THAT, THE RETURN/EXCHANGE MAY NOT GET DONE. THANK YOU!